Fully Managed IT Services

Stop worrying about IT and start focusing on your business. Black Diamond Solutions delivers worry-free, fully managed IT for organizations in Chicago and the Chicagoland area — responsive, reliable, and explained in plain English.

Expertise

Full Managed IT Services

When you partner with Black Diamond Solutions, you get a fully protected, highly reliable IT environment — and a team that becomes an extension of yours.

Predictable, all-inclusive monthly pricing covers security, backup, help desk, and quarterly CIO Strategy Sessions — so you can budget confidently with no surprises.

24x7x365 monitoring and remediation across computers, servers, and network devices keeps your environment protected against cyber threats around the clock.

Not satisfied in the first 60 days? We'll refund your investment and help transition your infrastructure to another provider — no hassle, no hard feelings.

Our
Mission

Deliver a securely protected, highly reliable IT environment — so your team can focus on growing the business, not managing technology.

Why Managed IT

Why should you consider Fully Managed IT Services?

More than basic IT support — a complete, proactive technology partnership built around your business.

Complete Coverage

A full stack of IT tools managed by an experienced, highly trained team — security, backup, help desk, and more under one plan.

Ongoing Monitoring

24x7x365 monitoring, remediation, and support. Continuous protection, not just break-fix response.

Rapid Response

Help desk tickets acknowledged within 15 minutes. Security threats responded to in under 10 minutes.

Predictable Costs

One flat monthly fee covers everything. No surprise invoices, no nickel-and-diming — just budgetable IT.

Our Services

Black Diamond's Fully Managed IT Includes:

Everything your organization needs to stay protected, productive, and running — delivered by a team that becomes an extension of yours.

C.O.R.E. Security

Endpoint management, patch management, dark web monitoring, end user security training, web filtering, external IP monitoring, and monthly executive reporting.

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Help Desk Support

24/7/365 support via phone, chat, or online ticket. Acknowledged response within 15 minutes, with management escalation on any ticket open past 2 days.

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Managed Backup

Monitored and tested backups so what you think is backed up actually is. Know about issues before a recovery event — not during one.

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Disaster Recovery

Off-site data backup plus rapid access to critical applications through our cloud, so your business keeps running even when on-premises systems go down.

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FAQs

Frequently Asked Questions

Everything you need to know about our Fully Managed IT Services and how we work.

Our C.O.R.E. Managed Services plan covers security, backup, help desk, endpoint monitoring, patch management, dark web monitoring, and quarterly CIO Strategy Sessions — all under one flat monthly fee.

Help desk tickets receive an acknowledged response within 15 minutes. Security threats are responded to in under 10 minutes. Any ticket still open after 2 days is escalated to management for immediate resolution.

Yes. If at any point in the first 60 days you decide our services aren't the right fit, we'll refund your investment and help transition your IT infrastructure to another provider — no hassle.

With BDS you get a full team of specialists — security, networking, help desk, compliance, and virtual CIO — for less than the cost of hiring a single IT generalist, with no salary, benefits, or vacation coverage to worry about.

Yes. Our managed services are designed to scale, making them a strong fit whether you're a growing small business or a mid-sized organization looking to offload IT management entirely.

From Our Blog

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