Co-Managed IT Services | IT Support for Internal Teams

Co-Managed IT

Co-Managed IT Services for Organizations with Internal IT Teams.

Most Black Diamond Solutions clients have capable IT departments already. When they deploy infrastructure through us — compute, storage, security, cloud, or AI platforms — they choose how much they want to manage. For many clients, that means running the platform fully internally while others may lean on BDS for co-managed support. It’s a model built around your team’s priorities and bandwidth.

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<span class="text-danger">Co-Managed IT Services</span> for Organizations with Internal IT Teams.

BDS Solution

Your IT Team Is Capable.
Your Vendor Layer Shouldn’t
Slow Them Down.

Mid-sized organizations with internal IT staff don’t need a managed services provider taking over their infrastructure. What they need is a partner who presents well-vetted solutions across every infrastructure category, and whose involvement after deployment is defined entirely by the client. Clients may want to manage responsibilities 100% internally, or can request to define a co-managed scope with BDS.

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What BDS Delivers

What Black Diamond Delivers Across Every Engagement.

Flexible Co-Management Scope

The co-managed structure is defined by your team’s capacity and expertise, not by a fixed service tier. Most clients manage their platforms internally with Black Diamond in a vendor liaison role. Clients with expertise or bandwidth gaps can expand that scope accordingly.

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Clear & Consistent Communication

Clear and timely communication at every project stage is a BDS operating standard, not a selling point. Your stakeholders know the status of every engagement. Renewal timelines, escalation outcomes, and deployment milestones are communicated proactively.

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Platform Advisory Intelligence

End-of-life notices, firmware advisories, and security bulletins require someone to monitor and act. For platforms sourced through Black Diamond, we track manufacturer feeds and notify your team of items that require a decision — before they become operational risks.

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Vendor Escalation Management

When a support case requires escalation beyond tier-1, Black Diamond already has the contact. For every platform we represent, we maintain direct relationships with manufacturer support and engineering teams — so your team isn’t waiting in a general queue.

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Contract & License Lifecycle

Support agreements, warranty coverage, and software license terms have renewal cycles that require consistent tracking. We maintain visibility into every contract tied to solutions we’ve sourced, and we surface renewal decisions before they become urgent.

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Procurement & Pricing

Black Diamond negotiates directly with OEMs and distributors on your behalf. Clients who source infrastructure through us benefit from pricing and terms that reflect our volume relationships — not standard commercial list pricing.

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Why IT Teams
Choose BDS For
Co-Managed Services?

We Support The Platforms We Recommend.

Every platform Black Diamond Solutions introduces to a client has been vetted by our leadership and technical teams. This is done before it reaches any client facing sales conversation, demo, or proof of concept. This allows us to offer full or Co-managed support of these platforms based on genuine platform knowledge.

Co-Managed Scope Defined By The Client.

Every management engagement starts with a conversation about the specific platform and your team's capacity to manage it. Some clients want to handle completely internally, while others have a more co-managed need. Any co-management engagement is scoped to match your teams capabilities, bandwidth, and budget.

Black Diamond Solutions has operated in this market since 2005. Our account managers carry an average of 25+ years of IT infrastructure experience and maintain direct relationships with every OEM and platform vendor we represent. The co-managed model works because we already know the vendors, the contracts, and the escalation paths before your team ever needs them.

Every co-managed relationship starts with a clear scope of work that defines what the client’s IT team owns and what Black Diamond owns. For most clients, that scope is straightforward: the client runs the platform, and Black Diamond manages the vendor relationship — support contracts, renewals, escalations, and procurement. For clients with an expertise or bandwidth gap on a specific platform, the scope expands to cover those areas specifically. No ambiguity, no overlap, and no scope creep. The structure is defined before deployment and revisited as the client’s needs evolve.

Black Diamond’s co-managed model spans every major infrastructure category: compute and server hardware, data storage and data management platforms, cloud and hybrid cloud environments, AI and GPU-accelerated infrastructure, network and security solutions, and software licensing. Our vendor relationships cover established OEMs like Dell, HPE, and Lenovo alongside specialized platforms we’ve been early adopters of since 2005 — including security and storage technologies that were disruptors before they became industry standards. Clients benefit from the depth of relationship we carry with each platform’s manufacturer.

No. The co-managed model at Black Diamond is designed specifically for organizations that already have internal IT staff and expertise. When a client has a gap in bandwidth or a specific technical skill, The Black Diamond team is there to step in and assist with an agreed upon scope.

Client Testimonial

Don't take our word
for it — hear theirs.

"We don't measure success in transactions. We measure it in the outcomes our clients achieve because of them." - Michael Kupfer, CEO | Black Diamond Solutions

BDS brings solutions that not only make our environment more secure, but also free up our team’s time to focus on growth and not security protection. Most importantly, they do it with ROI as a top priority. We get return many times over on every engagement we have had.

TJ Ortowski

Director of IT, Grayson Collin

I have been working with Black Diamond Solutions for over 11 years, and my experience has been consistently outstanding. BDS is always willing to research and propose solutions that truly fit our needs, going well beyond a typical vendor relationship.

SVP, Information Technology

The Bank Of New Glarus

Dependable, Responsive IT Services Throughout the US.

Schedule a free consultation with a Black Diamond team member and let us show you how the right IT partner can handle all of your IT needs — so you can focus entirely on your growth initiatives.

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