About

ABOUT US

Managed Security and Compliance Services customized to meet your unique business technology and computing needs.

A Chicago IT consulting firm, Black Diamond Solutions provides small-to-midsize businesses IT support from managed security to fully managed IT services and everything in between.

Contact Us Today For a RISK FREE Consultation of Your IT Services Needs.

Are You Sick and Tired of Dealing with IT Service Providers That Are Impossible to Reach, Won't Follow Through,
and Can't Fix Things Right?

15 Years of experience

15 Years of experience focusing on getting our clients the most out of their technology investments while simultaneously allowing our clients to focus on their core business.

We answer our phones and tickets

We answer our phones and tickets with a live person and respond to email tickets opened in 45 minutes during our business hours. If you find that these standards are not being met by our team, we will donate $25 to Chicago First Fund in your name.

No over the top “Tech-talk”

We understand that not all business owners or C-levels within an organization understand “Tech talk”. This is why we make sure we hire and train all employees to explain technology at whatever level the client feels comfortable with. You will almost always hear us ask “Does that make sense?” Our team is very adept and explaining highly technical concepts in a non-technical way.

Virtual CIO services are included in every managed service plan we offer

This allows you to plan your future technology needs based on your specific business goals. Many of our clients are not large enough to have a full time CIO, but all organizations that are planning their growth moving forward need this type of advisement so that the technology plans run parallel with the business growth plan.

Call us today at (312)-273-1830

We demonstrate professionalism

Always acting in a professional manner means

  • Responding quickly to end user requests
  • When working onsite, being on time and in proper attire
  • Respecting your team in a way that makes them feel we are an extension of your staff that has the same goals as any full- time employee

One call handles it all

Our team has decades of experience working in virtually ANY part of your technology infrastructure.
No matter if we are discussing Cybersecurity, Infrastructure management, Backup and Disaster Recovery, Help desk services, VOIP, Wireless networks, Compliance needs, or cloud migration, Black Diamond can assess, design, procure, implement, and manage a solution without you having to work with multiple companies.

We promise you will be given the time you need

We will take the time to learn about your IT challenges of the past, to create a roadmap for moving forward, and once your onboarding process is completed, we will knock out any lingering discussed issues one by one and implement the solutions that we have agreed to.

100% of our clients would highly recommend us to their colleagues and other business owners

How do we keep this number perfect? Isn’t that impossible? It is not easy or simple. We are obsessed with consistently showing high value that is measurable to the business, its management, and ownership. In addition to being obsessed with customer service and value

A 100% full refund

We also offer: A 100% full refund of any managed services invoiced and paid for during the first 30 days past your onboarding

If at any point during your managed service agreement, you have an issue that gets you to a point of dissatisfaction to where you would NOT refer us, we will work to solve whatever root issue has caused this and if we can’t get you back to being a client that would confidently refer us, we will allow you out of your services agreement using a 60 day out clause.

The 60 days would be for us to help you transition to a provider of your choice.

We earn your business every quarter and not just when your contract is up for renewal. To us, the standard of success is your willingness to confidently refer us to others.