Fully Managed IT Services

Fully Managed IT Services in Chicago and Beyond

It is time for your organization to experience worry-free IT from a highly responsive, highly qualified team of technologists that speak business without a bunch of tech babble.

When you need managed IT services in Chicago or the Chicagoland area, call Black Diamond Solutions. Hire us to manage your IT environment so that you can focus on growing your core business. Collaborate with us so that we can help you leverage various technologies to increase revenues, reduce expenses, and get more bang for every buck spent on tech!

Discover more about BDS’s fully managed IT services and see what we can do for you.

    Tired of your IT provider being slow to respond, impossible to reach, and talking over your head?

    When you hire Black Diamond Solutions as your IT managed services provider, we deliver on our promise of delivering a securely protected, highly reliable and functional IT environment. More than that, out team will become an extension of yours. Rapid and effective response is in our DNA.

    TOP 3 REASONS OUR CLIENTS SAY THEY LOVE THE SERVICES WE OFFER:

    PREDICTABLE AND BUDGETED COSTS

    With our C.O.R.E. Managed Services plan, you will pay a single monthly fee for all your technology needs. Security, backup, help desk, quarterly CIO Strategy Sessions and more - all inclusive.

    24X7X365 C.O.R.E. SECURITY

    Constant monitoring and remediation of computers, servers, and network devices for full protection against cyber-attacks.

    100% GUARANTEE OF SATISFACTION

    If at any time in the first 60 Days of service, you decide our services are not what you are looking for we will refund your money and help transition your IT infrastructure to another provider.

    call us today at 312-273-1830.

    Let us show you what our technology team can do to help get rid of computer problems and help you leverage technology for incredible growth and efficiency.

    Black Diamond Fully Managed IT Services vs Hiring an IT Generalist

    Black Diamond Team

    • Full team with diversified expertise working on your behalf
    • High end and expensive IT technical tools included at no additional cost
    • Internal and external compliance expertise available
    • No employee benefits or tax expenses
    • No employee risk
    • Virtual CIO services (IT strategy) included
    • Save money
    • Easy to budget for with a single low monthly cost for services

    IT Generalist

    • General IT experience - likely underexperienced in certain IT categories
    • 40-hour work week
    • Salary + Benefits costs
    • 2-4 weeks of vacation/personal time off
    • May not understand compliance and security complexities
    • Tends to be reactive as opposed to proactive
    • Has access only to internal tools or requires additional budget for additional tools.

    GET AN ENTIRE TEAM TO MANAGE YOUR IT WITH ALL OF THE ABOVE BENEFITS WHILE SPENDING LESS THAN HIRING A SINGLE IT GENERALIST.

    BLACK DIAMOND’S MANAGED SERVICES PROVIDE YOUR ORGANIZATION WITH MORE THAN JUST BASIC IT SERVICES.
    OUR STAFF WILL ALWAYS BE DELIVERING USING OUR PROVEN C.O.R.E. PHILOSOPHY

    • COMPLETE-A full stack of IT tools being used by an experienced and highly trained technical
    • ONGOING- 24x7x365 monitoring, remediation, and service. Support is continuous, not “in case of emergency”
    • RESPONSIVE-We answer our phones live and respond to help desk tickets in an average of 15 minutes - not hours. Security threats are responded to in under 10 minutes.
    • ENTHUSIASTIC- Just how your team passionately delivers products and services to your clients, our team is passionate about technology and delivers IT services to your team with an enthusiasm that sets us apart from others.

    COMPLETE

    A full stack of IT tools being used by an experienced and highly trained technician

    ONGOING

    24x7x365 monitoring, remediation, and service. Support is continuous, not “in case of emergency”

    RESPONSIVE

    We answer our phones and respond to help desk tickets in an average of 15 minutes, not hours. Security threats are responded to in under 10 minutes.

    ENTHUSIASTIC

    Just how your team passionately delivers products and services to your clients, our team is passionate about technology and IT services to your team with an enthusiasm that sets us apart from others.

    BDS FULLY MANAGED IT SERVICES OFFERINGS

    Service C.O.R.E. Security
     
     
    C.O.R.E. Security
    Managed Services
     
    C.O.R.E. Security
    Managed Services
    Compliance
    Dedicated Account Manager
    24/7/365 Endpoint Monitoring/Response/Remediation
    Dark Web Monitoring
    Onboarding Security Audit
    Patch Management
    Monthly Executive Reporting
    Advanced Monitoring and Reporting for
    Network Devices (e.g., Syslogs, Firewall, IDS, and IPS)
    Available Available Available
    Email Security Available Available Available
    Tenable Instance Available Available Available
    SIEM-Logging Service Available Available Available
    End User Security Awareness and Phishing Training Available
    Quarterly Limited Scope Vulnerability Assessment Available
    Help Desk 24/7/365   Available Available
    Help in Response to 3rd Party Auditing   Available
    Managed Backup  
    Cloud Based Disaster Recovery for Critical Systems  
    Help Desk 9-5, M-F  

    C.O.R.E Security Managed Services Includes everything from C.O.R.E. Security Services.

    • Endpoint management
    • Patch Management
    • Dark Web Monitoring
    • End User Security Training
    • Web and Content Filtering
    • External IP monitoring
    • On-Boarding Security Assessment
    • Monthly Executive Reporting

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    Help Desk

    When your users face an issue with their technology, they can enter a ticket by calling, chatting, or enjoy our 24/7/365 support by entering a ticket online. Regardless of how the ticket is entered, there will be an acknowledged response within 15 minutes. Any tickets that are still open after 2 days will get reviewed by management for quick resolution.

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    Managed Backup

    Having a solid backup of your data is one of the most basic and important protections for your organization. Having this managed means that backups are being monitored and tested to make sure that what you THINK is being backed up is ACTUALLY being backed up. The time to know there are issues with your backup are the day the backup is happening. You do NOT want to find out your backup was corrupted during an event when you need recovery.

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    Disaster Recovery

    Having a backup of your data off-site is a must. However, you also need to plan for business continuity, which is a fancy way of saying “How fast can you actually access and work with the data and applications that keep your company running if an emergency was to occur?” Our disaster recovery planning takes your most important applications and gets you access to those practically immediately by allowing access through our cloud. Once the on-premises disaster issues are resolved, you will again be able to gain access from there.

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    READY TO GET STARTED?

    Do you want to understand more about the risks of cyber security, but don’t have the time to read a book on the subject?

    Download “The New State of Cybersecurity” written by BDS’s CEO, Michael Kupfer.